Retail Specialist Position

Client Biography Bring your talents to the nation’s largest sporting goods retailer! This company serves and inspires athletes and outdoor enthusiasts to achieve their personal best through a blend of dedicated associates, in-store services and unique specialty shop-in-shops dedicated to Team Sports, Athletic Apparel, Golf, Lodge/Outdoor, Fitness and Footwear. Please note: representatives servicing this program may have to assist customers with hunting equipment, including but not limited to, firearms and ammunition. ***This is a Seasonal Position*** Your Role You will be involved in customer service calls with some technical and sales:

• Inbound sales, customer service and store support
• Assisting customers with product questions
• Placing new orders
• Handling existing orders: returns/ replacements
• Provide store specific support
• Contacting vendors for shipping information

Skills

• Outstanding problem-solving and negotiation skills
• Strong mediation skills and experience working with users to identify best solution.
• Display patience, empathy, an ability to manage stress, the ability to work under pressure and adapt to adverse situations
• Skilled and efficient in writing and verbal communication
• Outstanding listening skills
• Providing knowledgeable, friendly and eloquent customer service
• Understanding how to navigate and efficiently use tools
• Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies.
• Familiarity with ticketing systems
• Experience using online help resources to solve problems
• knowledge of Microsoft Office programs such as Outlook, Excel and word