Customer Service Positions

 

Client Biography

PROVIDE PEACE OF MIND TO DRIVING MEMBERS!!

  • Over 40 year history of helping driver and increasing customer loyalty
  • Protect over 80 million drivers with over 10 million dispatches annually
  • Extensive national network of roadside and towing partners

Your Role

You will be involved in inbound customer service activities. You will be required to:

  • Deliver extraordinary member satisfaction to members seeking Roadside Assistance.
  • Demonstrate empathy and a pleasant and professional telephone manner
  • Use effective listening skills to gather, document and process necessary information to provide timely Roadside Assistance to members.
  • Work with members to determine the best course of action, explaining membership benefits and what action will occur.
  • Use maps and/or a PC based map program to assist members in accurately determining their breakdown location and tow destination
  • Stay current on membership policies and procedures.
  • Service in a fast pace environment with high call volumes.
  • Provide one call resolution.

Potential Earnings

$10-$11 an hour

Minimum Hours

15 Hours per Week minimum, with 5 of these hours required on Saturday and/or Sunday. This client is a 24 hour client – 365 days of the year.  However, the client reserves the right to adjust the hourly/weekend requirement based on client need.

Equipment Needed

Only PC’s with Windows 7 (32 & 64 Bit) and Windows 10 are supported. Windows XP, Vista, 2000 and Mac OS are Not Supported.

This is a year-round opportunity.

Additional Information
This is an independent contractor position.  Independent contractors are just that independent and are considered self employed.  Your initial investment costs are for the sole purpose of getting you started as a successful and certified work from HOME professional.  Income is earned once you successfully complete and pass your client training session. All your information will be kept confidential according to EEO guidelines.
 
© 2011 Daybreak Outsourcing . All Rights Reserved.
Twitter Facebook RSS