Coaching & Mentoring

Coaching and Mentoring is very important to virtual service agents. We are working for our clients on a daily basis from the comforts of our own home offices; however, we are not alone! Once assigned to your client, you will be assigned to mentors who will coach you every step of the way. This will ensure that you meet your client goals and also ensure that your experience with daybreak outsourcing is a successful one. Remember…we are here to help you! Listed below are recommended reading materials and helpful hints that will help you become a very successful customer service representative in the virtual world!

These books can be found at

Where the road ends ~ Daybreak begins
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